Help Center
Find answers to common questions
Frequently Asked Questions
Browse our product catalog on the homepage. Click on any product to view detailed information including images, descriptions, and pricing. To purchase, click the "Chat on WhatsApp" button to contact the seller directly and discuss payment, delivery, and availability.
No account is required to browse products or contact sellers. However, creating an account allows you to save favorite products, track your inquiries, and receive personalized recommendations. Registration is quick and free.
Payment methods vary by seller and include: Cash on Delivery (COD), Mobile Money (MTN, Vodafone, AirtelTigo), Bank Transfers, and Cash Payment. Discuss your preferred payment method with the seller via WhatsApp before placing your order.
Delivery options depend on your location and the seller. Most sellers offer: Home Delivery (with delivery fee), Pickup at specified locations, or Meet-up at safe public places. Delivery fees and timeframes are communicated by the seller during your WhatsApp conversation.
All sellers on JexDealz are verified. We recommend: (1) Checking product images and descriptions carefully, (2) Asking questions via WhatsApp before purchase, (3) Requesting additional photos if needed, and (4) Inspecting items upon delivery before payment when possible.
Return policies vary by seller and product type. Generally, returns are accepted for: defective items, incorrect items received, or items significantly different from description. Always discuss return conditions with the seller before purchasing. Keep packaging and receipts for easier returns.
Use the search bar at the top of the homepage to find products by name or keywords. You can also filter products by category using the category buttons, or sort by price (Low to High, High to Low) or newest arrivals.
To start selling on JexDealz: (1) Contact our admin team via WhatsApp or the contact form, (2) Provide business details and verification documents, (3) Once approved, you'll receive seller dashboard access to add products, (4) Start listing your products and managing orders.
Get help quickly through: WhatsApp Support - Instant messaging with our team for urgent questions, Contact Form - Submit detailed inquiries through our contact page, or Help Center - Browse FAQs and common solutions. We typically respond within 2-4 hours during business hours (9 AM - 6 PM).
Yes! We take privacy seriously. Your personal information is encrypted and secure. We never share your contact details with third parties without permission. Sellers only see information necessary to complete your order. Read our Privacy Policy for full details.
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